Plan the whole season before the first subculture.

Terms and conditions

1. What the service is

AgarToAgro is software that helps a tissue culture lab plan production, record daily work, monitor batches, and get an indicative reading on pests and disease from an uploaded image. It is a planning and record-keeping service. It is not an agronomic advisory service, a certifying body, or a substitute for a trained technician.

2. Accounts and access

• Accounts are created for a named company and the users that company authorises.
• You are responsible for keeping login credentials secure and for everything done under your account.
• Sharing credentials outside your authorised user count is a breach of these terms.
• Free access runs for 14 days from account creation and can be ended by either side at any time.
• By logging in you confirm that you have read and accepted these terms and the privacy policy.

3. Your responsibility for inputs and decisions

Every plan, schedule, requirement figure and alert the service produces is calculated from the parameters you enter. If those inputs are wrong, incomplete or out of date, the output will be wrong too.

Biological output cannot be guaranteed by software. Multiplication rates, shoot counts, rooting response and cycle timing depend on the hormone and growth-regulator concentrations in your media, on the genotype and health of your mother stock, and on your lab's light, temperature and handling conditions. Any default or suggested figure in the service is a starting point for you to calibrate against your own results, not a prediction of what your cultures will do.

The service, including the parts of it that use artificial intelligence, requires human input and human review. Like all AI and software systems it can make mistakes, produce incorrect figures, or misread an image. You agree that a qualified person on your side reviews the output before any production, purchase, planting, treatment or certification decision is taken on it. The final decision is always yours.

4. Limitation of liability

To the maximum extent permitted by law:

• The service is provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, including any warranty of accuracy, merchantability, fitness for a particular purpose, or uninterrupted availability.
• We are not liable for crop loss, plant mortality, contamination, production shortfall, missed delivery, rejected consignment, certification failure, regulatory action, lost profit, lost business, lost data, reputational harm, or any other direct, indirect, incidental, special, consequential or punitive loss arising from use of the service, from reliance on any output of it, or from any error, delay or unavailability in it.
• We are not liable for any decision taken on the basis of an AI-generated plan, figure, alert or image reading. Such output is indicative only.
• Our total aggregate liability for any and all claims, whatever the cause of action, is limited to the subscription fees you actually paid in the three months immediately before the event giving rise to the claim. Where no fee has been paid, including during free access, our total liability is zero.

5. No claims against us, and your indemnity

You use the service at your own risk and on your own commercial judgement.

• To the fullest extent permitted by law you waive, release and give up any claim, demand or proceeding against AgarToAgro, its operator, staff, contractors and service providers arising out of or connected with the service, its output, or any decision you took using it. You agree not to bring, join, fund or support any such claim, and not to authorise any other person to bring one on your behalf.
• You will defend, indemnify and hold us fully harmless — including legal costs on a full indemnity basis — against any claim, demand, proceeding, loss, damage, penalty, fine, tax or cost that is brought against us or that we incur in connection with: your use of the service; any output you acted on; any data, image or information you uploaded; any breach of these terms by you or your users; and any claim brought by your own customer, buyer, grower, contractor, employee, insurer, lender, or any regulatory, inspection or certifying body in relation to plants, batches or consignments that were planned, tracked or assessed using the service.
• If a claim covered by this section is made, we may choose to defend it ourselves and you will reimburse our costs, or require you to defend it at your expense; in either case you will not settle it in any way that admits fault on our part or imposes an obligation on us without our written consent.
• Any claim you do attempt to bring must be notified to us in writing within 60 days of the event it relates to, after which it is time-barred.
• This section survives the end of your subscription and the deletion of your account.

6. Fees and refunds

• Subscriptions are billed monthly in advance. Payments are processed by our payment gateway; we do not store card details.
• If you cancel mid-cycle, we will refund the unused portion after deducting a reasonable processing and administration margin. Full refunds are not offered.
• No refund is due for months already used, or where the account was suspended for a breach of these terms.
• Prices may change with 30 days' notice. An existing paid cycle is never repriced.

7. Your data

Your production data belongs to you. We do not sell it, share it with other customers, or use it to train AI models. You can export it at any time, and request deletion at any time — it is removed from our servers within 14 days. See the privacy policy for detail.

8. Acceptable use

• Do not attempt to reverse engineer, resell, or white-label the service without an Enterprise agreement.
• Do not upload unlawful content, or data belonging to a third party without their permission.
• We may suspend an account that puts the service or other customers at risk.

9. Changes and termination

We may update these terms and will publish the updated version here. Continued use after a change means you accept it. Either side can end the subscription at the close of a billing cycle.

Privacy policy

What we collect

• Account details — name, company name, email address, phone number, and the plan you are on.
• Lab and production data — the parameters, batches, plans, daily work entries and images you enter or upload.
• Usage data — logins, queries run, and basic technical information such as browser type and approximate region, used to keep the service working and secure.
• Payment data — handled by our payment gateway. We receive a confirmation and an invoice reference; we never see or store your card or bank details.

We do not collect device location, and we do not track you across other websites.

How AI processing works

Some features — the pest and disease reading, and the assistant — send the text or image you submit to a third-party AI provider for processing, and the result is returned to you. We instruct the provider not to retain or train on that content and use the settings available to us for this purpose.

We do not use your production data to train any AI model of our own. Because part of the processing happens at a third-party provider, we cannot make an absolute guarantee about their internal systems, so we state plainly what we control rather than promising what we do not. If you would rather not send anything outside the service, use the planning and logging features and skip the AI ones.

Who can see your data

Only you and the users you authorise. Nobody at AgarToAgro reads your production data as a matter of routine. Access happens only if you ask us for support on a specific problem, or if the law requires it.

Export, keeping and deleting

• Your data is kept while your account is active.
• You can request a full export of your data at any time, in a readable format, including before deletion.
• Ask us to delete it — at any time, for any reason — and it is removed from our servers within 14 days.
• Basic invoice records are kept as long as tax law requires, separately from production data.

Security

Access is password-protected and data is transmitted over encrypted connections. No system is perfect; if a breach ever affects your data we will tell you what happened and what we are doing about it.

Contact for privacy requests

A dedicated privacy address is being set up and will be published here. Until then, send deletion, export or access requests through the contact page and they will be actioned within the 14-day window.